Cancellation
If you need to cancel, contact Zapple as soon as possible and include your order number. Whether an order can be cancelled depends on its preparation and delivery status.
Payment checks and refunds
Manual UPI payments remain pending until the admin verifies the transaction independently. If a refund is approved, the customer will be contacted with the next steps. Do not rely on a payment screenshot alone as proof of payment.
Problems with an order
Report missing, damaged or incorrect items promptly using the Contact page and provide the order number. The site owner should customise this policy to reflect the actual fulfilment process and applicable law before launch.